FAQs & Troubleshooting
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MFC-990CW
343 Results
1.
When I print, the pages are smudged with ink. What should I do?
2.
Scan and save a document in PDF format (Scan to File)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
What is Brother iPrint&Scan?
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
Can I print from or scan to Android™ Smartphone?
9.
I cannot find some option in the Printing preferences. (For Windows)
10.
Locate files scanned with ControlCenter3 (For Windows)
11.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
12.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
13.
The printer status is Offline or Paused.
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
16.
Print a web page from iPrint&Scan when using an Android™ mobile device.
17.
How to identify your Operating System (OS).
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
20.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
21.
Improve poor print quality.
22.
Enable the Brother machine's network interface.
23.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
24.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
27.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
28.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
29.
I cannot print using my Brother machine on a wireless network (Windows)
30.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.