FAQs & Troubleshooting
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322 Results
- 1Out of Memory
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 8I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13Print on plain paper or bond paper from the Manual feed slot
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 19I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 20Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 21The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 22My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 23Carry out calibration to improve the color density
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I'm having a problem with the print quality. How can I solve it?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28What is Brother iPrint&Scan?
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 33The paper is skewed when it's printed.
- 34I am asked to enter a password when starting the Remote Setup application. What is the password?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36Reset the network settings to the factory default (video instructions available)
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Adjust color settings by using the custom setting in the printer driver
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44WT Box End Soon
- 45When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Scan and save a document in PDF format (Scan to File)
- 48No Waste Toner
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Create or view a XML Paper Specification document