FAQs & Troubleshooting
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323 Results
- 1Out of Memory
- 2Turn the Toner Save Mode on or off.
- 3Belt End Soon
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 7I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I'm having a problem with the print quality. How can I solve it?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Printouts are curled or wavy.
- 16Jam Tray
- 17Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 18Print the Network Configuration List
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Scan a document from a Windows XP application
- 21What driver package format is supported by my Linux distribution?
- 22Important points for specifying the scan area (Linux)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Protect your Brother machine against unauthorised access over the network
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27How to identify your Operating System (OS).
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29I keep getting the error message "Authenticate Err (Authentication error)".
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 32Locate files scanned with ControlCenter2 (For Macintosh)
- 33Adjust color settings by using the custom setting in the printer driver
- 34WT Box End Soon
- 35The printer status is Offline or Paused.
- 36My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Can I use voice mail on the same line as my Brother machine?
- 41Toner Low
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43The toner does not fix to paper well. (Poor fixing)
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 46Document Jam
- 47What kind of memory can I use?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Reset the network settings to the factory default (video instructions).