MFC-9120CN

FAQs & Troubleshooting

FAQs & Troubleshooting

Out of Memory

The "Out of Memory" message means the memory capacity of the unit has been exceeded. The amount of memory used depends on the amount or type of data on the documents being faxed, copied or printed from the PC.


Memory is based on industry standard 5% page coverage of an 215.9 mm (8.5 in.) wide and 279.4 mm (11 in.) long test document. If the document being scanned has more than 5% coverage, it will use more memory. Documents with graphics and/or color will use more memory as well.

There are different times when the "Out of Memory" message may appear on your Brother machine's display, such as when you make multiple copies or print from a PC.


Check the solution applicable for your case to clear the message:


After clearing the message, see the following information as necessary.


Case 1: Copy operation in progress

Do one of the following to clear the message:

  • While scanning the first page of multi-page job, press the STOP/EXIT key to cancel scanning.

  • While scanning a subsequent page, press the Black (Mono) Start or Color (Colour) Start key to copy the pages scanned so far, or press the STOP/EXIT key to cancel the operation.
After clearing the message, wait until the other operations in progress finish and then try again.

(Available only for Brother machines with fax function.)
Also, clear the faxes from the memory (See the explanation in Case 3.)


Case 2: Print operation in process

Press the JOB CANCEL key to clear jobs from your Brother machine's memory.

After clearing the message, do one of the following:

  • Reduce the print resolution in the printer driver.

  • (Available only for Brother machines with fax function.)
    Clear the faxes from the memory (See the explanation in Case 3.)

<How to reduce the print resolution in the printer driver>

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.


For Windows printer driver:

  1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)

  2. Check the Print Quality setting in the Basic tab. Choose a lower Print Quality setting. Click Apply => OK.

    Image

For Windows BR-Script printer driver:

  1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)

  2. Click Advanced....

  3. Check the Print Quality setting. Choose a lower Print Quality setting. Click OK.

    Image

  4. Click OK.

For Mac OS X CUPS printer driver:

  1. Open Print dialog. (Click here to see the details of how to open Print dialog.)

  2. Choose Print Settings from the pane pop-up menu, and click the Basic tab.

  3. Check the Print Quality setting. Choose a lower Print Quality setting. Click Print.

    Image

For Mac OS X BR-Script printer driver:

  1. Open Print dialog. (Click here to see the details of how to open Print dialog.)

  2. Choose Printer Features from the pane pop-up menu.

  3. Choose the General 1 (Set 1 for Mac OS X 10.3 - 10.4) from Feature Sets.

  4. Check the Print Quality setting. Choose a lower Print Quality setting. Click Print.

    Image

Case 3: Fax operation in progress (Available only for Brother machines with fax function.)

Do one of the following to clear the message:

  • While scanning the first page of a fax, press the STOP/EXIT key to cancel scanning.

  • While scanning a subsequent page, press the Black (Mono) Start or Color (Colour) Start key to send the pages scanned so far, or press the STOP/EXIT key to cancel the operation.

After clearing the message, clear the stored faxes from the memory by printing them. Follow the steps below.

  1. Press MENU and choose Fax => Remote Fax Opt => Print Fax or Print Document.

  2. Press the Black (Mono) Start or Color (Colour) Start key.

  3. After printing is finished, press the STOP/EXIT key.

How to change the Fax Storage setting to avoid the "Out of Memory" error message: (Available only for Brother machines with fax function.)

When Fax Storage is set to On, copies of all received faxes are stored in the memory. This uses up a portion of the memory available for other functions. The Fax Storage feature is utilized for Fax Forwarding, Paging, Fax Storage, and PC Fax Receive.


If you do not need these features, verify that Fax Storage is set to Off by doing the following:

  1. Press MENU and choose Fax => Remote Fax Opt => Fwd/Page/Store or Forward/Store.

  2. Press the UP OR DOWN ARROW key to choose Off and press the OK key.

    If you have faxes stored in the memory, you will receive the following message:

    Erase All Fax (Doc) ?  1. Yes 2. No
         --OR--
    Print All Fax?    1. Yes 2. No

    If you press 1(Yes), faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.

    If you press 2(No), faxes in the memory will not be erased or printed and the setting will be unchanged.

If the "Out of Memory" error continues to appear, or often appears:

Follow the steps below to check if there is a problem with the scanner. If there is a problem with the scanner, documents scanned into your Brother machine's memory may be scanned as black or blue images, which will use more memory.


  1. (For Brother machines with fax function)
    Press the COPY key to illuminate it.

  2. Place a blank sheet of white paper face down on the flat scanner glass.

  3. Press the Black (Mono) Start key on the Brother machine.

    The copies should be blank sheets of paper just like the original document.
If the copy is black or blue, or if the "Out of Memory" error continues to appear, please contact Brother Customer Service from "Contact Us".

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-9010CN, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW

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