FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 7When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Enable the Brother machine's network interface.
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Pre-Required Procedures (Linux)
- 15The printer status is Offline or Paused.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18When I print, the pages are smudged with ink. What should I do?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20How do I load envelopes into my machine?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25What is Brother iPrint&Scan?
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28How to identify your Operating System (OS).
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 33What is the BRAdmin Professional software used for?
- 34Print the Network Configuration List
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43Can third party ink be used to refill the ink cartridges?
- 44One or more of my colors are not printing (blank). What can I do?
- 45Paper Jam
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48Erase the messages stored in my Brother machine's built-in Message Center.
- 49I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 50Firewall port requirements of the Scan Key Tool (Linux)