FAQs & Troubleshooting
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339 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4One or more of my colors are not printing (blank). What can I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6What is the BRAdmin Professional software used for?
- 7Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 8I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Can third party ink be used to refill the ink cartridges?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Replace Ink
- 17How do I load envelopes into my machine?
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Important points for specifying the scan area (Linux)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Open the Control Panel (For Windows)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35Stop my Brother machine from automatically redialing a number.
- 36The printer status is Offline or Paused.
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Is my Brother machine compatible with Windows Vista?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41I'm using Windows XP. I cannot scan with the USB cable.
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44Where is the USB port on the machine?
- 45What is Distinctive Ring and how do I program it?
- 46I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 47How do I factory reset the network settings?
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49Can I change the amount of time my Brother machine stays in each mode?
- 50How do I clear the message "Unable to..." or "... Unable" ?
