FAQs & Troubleshooting
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262 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How do I clean white or black spots on printed documents?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11How to identify your Operating System (OS).
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 17What is Distinctive Ring and how do I program it?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Scan a document from a Windows XP application
- 20Delete print jobs from the print queue.
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23How do I make my faxed documents lighter or darker? (Fax Contrast)
- 24Change the printer driver settings (Windows/macOS)
- 25I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 26How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 27When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 28The paper is skewed when it's printed.
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31What is the recommended paper?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34Pre-Required Procedures (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Windows 7 Support Information
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Scan and save a document in PDF format (Scan to File)
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 41I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Uninstall printer drivers (Linux)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Windows 10 Support Information
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Check the firmware version.
