FAQs & Troubleshooting
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262 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The printer status is Offline or Paused.
- 5Pre-Required Procedures (Linux)
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12How to identify your Operating System (OS).
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I use voice mail on the same line as my Brother machine?
- 15Configure and use PC-FAX (CUPS) (Linux)
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 19How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 20What driver package format is supported by my Linux distribution?
- 21When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24How do I clean the drum unit?
- 25Replace the drum unit.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Send a fax using PC-FAX with LPD/LPRng (Linux)
- 28Check the firmware version.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Open the "Scanners and Cameras" and Properties.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I cannot print from my computer via USB.
- 33When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 34I can print but cannot scan via network. (For Mac)
- 35I can print but cannot scan via network. (For Windows)
- 36"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Store numbers on my Brother machine for easy dialing.
- 39How do I clean the scanner to improve the copy or fax quality?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41How do I clean the corona wire?
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50Can I check the remaining life of my Brother machine's drum?