FAQs & Troubleshooting
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261 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2What driver package format is supported by my Linux distribution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5Scan and save a document in PDF format (Scan to File)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Delete print jobs from the print queue.
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15Change the printer driver settings (Windows/macOS)
- 16Can I set my Brother machine to forward the faxes I receive to another location?
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Transfer faxes to the PC when my machine has a mechanical problem
- 19When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21I cannot print from my computer via USB.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 25Scan a document into ScanSoft™ PaperPort™ 11SE
- 26Store numbers on my Brother machine for easy dialing.
- 27How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 28Can I confirm that the FAX was sent correctly?
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32"Offline" appears on the Status Monitor.
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34I can print but cannot scan via network. (For Windows)
- 35Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 36Can I use voice mail on the same line as my Brother machine?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38Scan a document in Mac OS X 10.7.
- 39How do I clean the scanner to improve the copy or fax quality?
- 40When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44Command List of brscan. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Install PaperPort™ 12SE / 14SE onto Windows 10.
- 48Windows 10 Support Information
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Can I use AirPrint with my Brother machine?
