FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5How do I adjust my Brother machine's Sleep Mode setting?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Cannot print after a Windows 10 update (June 2020)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17How do I clean white or black spots on printed documents?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20What driver package format is supported by my Linux distribution?
- 21Pre-Required Procedures (Linux)
- 22I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Delete print jobs from the print queue.
- 27Why doesn't the machine answer when receiving a call?
- 28Can I confirm that the FAX was sent correctly?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36The paper is skewed when it's printed.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38What is the recommended paper?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43Can I print from or scan to Android™ Smartphone?
- 44I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 45How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 46I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 47When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50I am asked to enter a password when starting the Remote Setup application. What is the password?