FAQs & Troubleshooting
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262 Results
- 51I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 52Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 53Can I use voice mail on the same line as my Brother machine?
- 54I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 55Change the user interface of ControlCenter3
- 56Which E-mail packages are compatible with ControlCenter3?
- 57What is Distinctive Ring and how do I program it?
- 58Can I confirm that the FAX was sent correctly?
- 59Can I use non-Brother or third party supplies with the Brother machine?
- 60I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 61I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 62My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 63"Offline" appears on the Status Monitor.
- 64Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 65Uninstall the drivers. (Mac OS X 10.5)
- 66Replace the drum unit.
- 67Cannot print after a Windows 10 update (June 2020)
- 68I cannot send a fax using PC-FAX (Windows 10)
- 69ControlCenter3 displays a blank screen at startup (Windows)
- 70When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 71Use the Network Connection Repair Tool (Windows)
- 72I cannot find some option in the Printing preferences. (For Windows)
- 73Download a file from the "Downloads" section and save it to Windows 8 computer.
- 74The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 75The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 76Cancel a fax that is currently being sent from my Brother machine.
- 77Change or delete an existing One Touch or Speed Dial number.
- 78What is the Network Shared printing?
- 79I cannot print from my computer via USB.
- 80When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 81Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 82Scan multiple pages into one file instead of each scan being saved as a separate file.
- 83I am asked to enter a password when starting the Remote Setup application. What is the password?
- 84Can I set my Brother machine to forward the faxes I receive to another location?
- 85My Brother machine misfeeds paper.
- 86Store numbers on my Brother machine for easy dialing.
- 87Send the same fax to more than one number at a time. (Broadcasting)
- 88When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 89When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 90Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 91I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 92The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 93How do I clean the corona wire?
- 94How do I clear vertical lines or streaks that appear in the copies I made?
- 95My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 96What driver package format is supported by my Linux distribution?
- 97Uninstall Scan-key-tool. (Linux)
- 98I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 99I am unable to print from a client PC to a printer on a print server. (Linux)
- 100Send a fax using PC-FAX with LPD/LPRng (Linux)