FAQs & Troubleshooting
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306 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2REPLACE DRUM
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4No Paper
- 5Page skewed
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Replace Toner
- 8The printer status is Offline or Paused.
- 9What is Brother iPrint&Scan?
- 10Confirm that a FAX I sent was received correctly
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Curled (video instructions available)
- 13Curled
- 14What is the "Station ID" and how do I set it?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17How to identify your Operating System (OS).
- 18I am asked to enter a password when starting the Remote Setup application. What is the password?
- 19Curled or wavy
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Print Unable
- 22All black
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Can I print from or scan to Android™ Smartphone?
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Cover is Open
- 27Pre-Required Procedures (Linux)
- 28Poor fixing
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31MANUAL FEED
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35I cannot print from my computer via USB.
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 38I am having a problem receiving faxes.
- 39JAM INSIDE
- 40Gray background
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 43What kind of paper can I use?
- 44What is the recommended paper?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46"Offline" appears on the Status Monitor.
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 49Setup and use Brother PC-FAX receiving
- 50Can I print from and scan to iPhone, iPod touch and iPad?