FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5How to identify your Operating System (OS).
- 6No Paper
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Curled
- 9Jam Rear
- 10REPLACE DRUM
- 11Clean the corona wire
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Lines across the page
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Wrinkles or creases
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20"Offline" appears on the Status Monitor.
- 21Pre-Required Procedures (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Protect your Brother machine against unauthorised access over the network
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Can I use AirPrint with my Brother machine?
- 27I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 28Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 29Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 30Print Unable
- 31Can I use voice mail on the same line as my Brother machine?
- 32Store numbers on my Brother machine for easy dialing from the PC.
- 33White spots or black spots at 94 mm (3.7 in.) intervals
- 34JAM INSIDE
- 35White lines down the page
- 36I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38What is the difference between the toner cartridge and the drum unit?
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Windows 10 Support Information
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45I cannot start ControlCenter4.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.
