FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How to identify your Operating System (OS).
- 5The printer status is Offline or Paused.
- 6Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9I am asked to enter a password when starting the Remote Setup application. What is the password?
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Can third party ink be used to refill the ink cartridges?
- 16The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 17What driver package format is supported by my Linux distribution?
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19How do I know which side up my photo paper should be in the tray?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 22Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24One or more of my colors are not printing (blank). What can I do?
- 25Forward a fax to another fax machine when my machine has a mechanical problem.
- 26What is Distinctive Ring and how do I program it?
- 27Replace Ink
- 28What is the BRAdmin Professional software used for?
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36What is Brother iPrint&Scan?
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Can I transfer faxes to the PC when my machine has a mechanical problem?
- 49Print the received faxes that are stored in memory.
- 50Where can I find my Brother machine's serial number?