FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7How to identify your Operating System (OS).
- 8Set up your Brother machine on a wireless network.
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Load paper in the paper tray
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Can I use voice mail on the same line as my Brother machine?
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Print the Network Configuration List
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Replace Ink
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26What is Distinctive Ring and how do I program it?
- 27When I make a copy the image or text is cut off. What can I do?
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31What is Brother iPrint&Scan?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34Can I transfer faxes to the PC when my machine has a mechanical problem?
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Cannot print after a Windows 10 update (June 2020)
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Delete numbers stored in my Brother machine's Caller ID History.
- 40Preview the faxes I receive before I print them.
- 41The edge of glossy paper is smudged.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46When I print, the pages are smudged with ink. What should I do?
- 47The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48What is the BRAdmin Professional software used for?
- 49Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)