FAQs & Troubleshooting
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MFC-6490CW
348 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
What is Brother iPrint&Scan?
4.
Can I print from or scan to Android™ Smartphone?
5.
How do I know which side up my photo paper should be in the tray?
6.
How do I load paper in paper tray#2?
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
10.
How do I factory reset the network settings?
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
How to identify your Operating System (OS).
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
The printer status is Offline or Paused.
15.
How do I load envelopes into my machine?
16.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
17.
Delete print jobs from the print queue.
18.
What driver package format is supported by my Linux distribution?
19.
I cannot find some option in the Printing preferences. (For Windows)
20.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
21.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
22.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
23.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
24.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
25.
Load paper in the paper tray
26.
I cannot save a file downloaded from the Brother support website (For Windows)
27.
Scan from the Brother iPrint&Scan application using Windows Phone.
28.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
29.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
30.
I still receive the error message "Paper Jam" after I removed the jammed paper.