FAQs & Troubleshooting
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301 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 7What driver package format is supported by my Linux distribution?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The printer status is Offline or Paused.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18Can I confirm that the FAX was sent correctly?
- 19Delete print jobs from the print queue.
- 20One or more of my colors are not printing (blank). What can I do?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 24How do I set a password on my Brother network card?
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27Why doesn't the machine answer when receiving a call?
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32How do I clear Machine Error 46?
- 33Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Pre-Required Procedures (Linux)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 45I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48What is the BRAdmin Professional software used for?
- 49I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50How do I print on an envelope?