FAQs & Troubleshooting
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303 Results
- 1Clear the paper jam or printer jam.
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3One or more of my colors are not printing (blank). What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11How to identify your Operating System (OS).
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 24Can third party ink be used to refill the ink cartridges?
- 25I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 26When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 27What kind of Media Adapter can I use?
- 28I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 29Why doesn't the machine answer when receiving a call?
- 30I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Delete print jobs from the print queue.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Can I print from or scan to Android™ Smartphone?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41How do I set a password on my Brother network card?
- 42PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 43Why is it necessary for my machine to go through regular cleaning cycles?
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45Scan an image and insert it in a Windows XP application
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47I am having issues with the paper feed. What can I do?
- 48When I print, the pages are smudged with ink. What should I do?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)