FAQs & Troubleshooting
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283 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2One or more of my colors are not printing (blank). What can I do?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6What driver package format is supported by my Linux distribution?
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I program my Brother machine to forward the faxes I receive to another location?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10How do I load paper in paper tray#2?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Can I print from or scan to Android™ Smartphone?
- 13The printer status is Offline or Paused.
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17What is Distinctive Ring and how do I program it?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21I cannot make borderless prints.
- 22The edge of glossy paper is smudged.
- 23How do I know which side up my photo paper should be in the tray?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26How do I load 10 x 15 Glossy paper into my machine?
- 27Can I use voice mail on the same line as my Brother machine?
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32What kind of Media Adapter can I use?
- 33How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 34Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 35I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 41I cannot print from my computer via network. (For Windows)
- 42When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 43How do I print envelopes?
- 44Delete print jobs from the print queue.
- 45Verify the Brother machine connected to the Wired Network (For Macintosh)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?