FAQs & Troubleshooting
Popular |
283 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5When I print, the pages are smudged with ink. What should I do?
- 6The edge of glossy paper is smudged.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9What driver package format is supported by my Linux distribution?
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13How do I clear Machine Error 46?
- 14How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16Why doesn't the machine answer when receiving a call?
- 17I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 18I'm using Windows and the print speed is too slow. What can I do?
- 19Protect your Brother machine against unauthorised access over the network
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22I cannot make borderless prints.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The printer status is Offline or Paused.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Why doesn't my Brother machine have a dial tone?
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I cannot pull the paper tray out of my machine. What can I do?
- 32What is Distinctive Ring and how do I program it?
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35How do I load paper in paper tray#2?
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37How do I clean the Scanner to improve the copy or fax quality?
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40I cannot scan when using SELinux (Security-Enhanced Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42How to identify your Operating System (OS).
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44How many times will my Brother machine automatically redial a busy number?
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Can I program my Brother machine to forward the faxes I receive to another location?
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 50Where is the USB port on the machine?