FAQs & Troubleshooting
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MFC-5860CN
281 Results
1.
I cannot install Brother drivers on Debian 10 or later (Linux)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
5.
Scan and save a document in PDF format (Scan to File)
6.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
The printer status is Offline or Paused.
9.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
10.
ControlCenter3 displays a blank screen at startup (Windows)
11.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
12.
Change the printer driver settings (Windows/macOS)
13.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
14.
I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
15.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
16.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
17.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
18.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
19.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
20.
The driver installation finished successfully but I cannot print. (Linux)
21.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
22.
When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
23.
Can I confirm that the FAX was sent correctly?
24.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
25.
Why can't I print when an ink cartridge is empty?
26.
What driver package format is supported by my Linux distribution?
27.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
28.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
29.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
30.
Can I use voice mail on the same line as my Brother machine?