FAQs & Troubleshooting
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282 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 5How do I know which side up my photo paper should be in the tray?
- 6The printer status is Offline or Paused.
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22One or more of my colors are not printing (blank). What can I do?
- 23I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25Why doesn't the machine answer when receiving a call?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Why can't I print when an ink cartridge is empty?
- 29Configure the Scan to Email Feature (Linux)
- 30I can print but cannot scan via network. (For Windows)
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Delete print jobs from the print queue.
- 34How to identify your Operating System (OS).
- 35I cannot print from my computer via network. (For Macintosh)
- 36I am sharing my Brother machine. I can print but cannot scan.
- 37How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48How do I factory reset the print server?
- 49What is the BRAdmin Professional software used for?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.