FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Delete print jobs from the print queue.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The machine does not print anything.
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11The paper is skewed when it's printed.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Cannot print after a Windows 10 update (June 2020)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Functions supported in the Windows 7 built-in drivers
- 16Scan a document using "Scanner and Camera Wizard" in Windows XP
- 17Scan a document from a Windows XP application
- 18How can I clear the "PAPER JAM" error message?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20Can I confirm that the FAX was sent correctly?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 23I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 24I am experiencing problems sending a fax, what can I do?
- 25Where can I find the serial number for my unit?
- 26How do I clean the Scanner to improve the copy or fax quality?
- 27When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 28Vertical streaks appear in my copies.
- 29Scan using XSane or GIMP (Linux)
- 30Print command (LPR) (Linux)
- 31Command List of brscan. (Linux)
- 32Change or delete an existing Speed Dial number.
- 33What is the Network Shared printing?
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Is my Brother machine compatible with third party print servers?
- 37Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 43Can I reduce the size of a received fax on this machine?
- 44How can I clear the "PLS OPEN COVER" error message on LCD?
- 45Replace the drum unit.
- 46I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 47Where is the full User's Guide? I can't find enough information in the paper manual.
- 48I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 49I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 50I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.