FAQs & Troubleshooting
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MFC-4800
185 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
3.
The paper is skewed when it's printed.
4.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
5.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
6.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
7.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
8.
Cannot print after a Windows 10 update (June 2020)
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
The printer status is Offline or Paused.
11.
Can I reduce the size of a received fax on this machine?
12.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
13.
Change the printer driver settings (Windows/macOS)
14.
Store Speed Dial numbers on my Brother machine for easy dialing.
15.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
16.
What is Distinctive Ring and how do I program it?
17.
Why doesn't the machine answer when receiving a call?
18.
Can I use non-Brother or third party supplies with the Brother machine?
19.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
20.
Install the built-in drivers (For Windows 8 and Windows 10)
21.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
22.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
23.
I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
24.
Can I confirm that the FAX was sent correctly?
25.
What can happen if the wrong paper is used in your machine.
26.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
27.
How can I configure Windows® XP to send faxes?
28.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
29.
I can receive a fax, but cannot receive a telephone call.
30.
Replace the toner cartridge.