FAQs & Troubleshooting
Popular |
144 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I reduce the size of a received fax on this machine?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4Change the printer driver settings (Windows/macOS)
- 5Can I print from or scan to Android™ Smartphone?
- 6How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 7Delete print jobs from the print queue.
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9How to identify your Operating System (OS).
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 12When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 13What is Distinctive Ring and how do I program it?
- 14Windows 10 Support Information
- 15The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18How do I print the received faxes that are stored in memory? (Fax Storage)
- 19How do I store received faxes in memory?
- 20I am experiencing problems sending a fax, what can I do?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 23Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 24I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 25The printer status is Offline or Paused.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Functions supported in the Windows 7 built-in drivers
- 28Verify if the Brother machine has a dial tone
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Scan an image and insert it in a Windows XP application
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Can I confirm that the FAX was sent correctly?
- 38My FAX/MFC will not Dial. Why?
- 39What is the "Station ID" and how do I set it?
- 40I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42What is Multi-Function Link Pro Suite?
- 43I cannot receive a color fax. Why?
- 44I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 45I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46How can I print envelopes?
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48I'm using Macintosh®. What are the settings in the Scanner window used for?
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Do I need a telephone line to send and receive faxes with my Brother machine?