FAQs & Troubleshooting
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144 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Delete print jobs from the print queue.
- 11How to identify your Operating System (OS).
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16Why doesn't the machine answer when receiving a call?
- 17I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Functions supported in the Windows 7 built-in drivers
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Scan a document using "Scanner and Camera Wizard" in Windows XP
- 25Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 26When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 27How do I clear the "Awaiting Redial" message?
- 28I cannot print from my computer via USB.
- 29Change the printer driver settings (Windows/macOS)
- 30The printer status is Offline or Paused.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 33How do I clear a Machine Error 41, ME41 from the display?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 37The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 38My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 39Can I reduce the size of a received fax on this machine?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 43Windows 10 Support Information
- 44Open the Control Panel (For Windows)
- 45The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 48Windows 7 Support Information
- 49Why doesn't my Brother machine have a dial tone?
- 50Verify if the Brother machine has a dial tone