FAQs & Troubleshooting
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226 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3How to identify your Operating System (OS).
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Scan and save a document in PDF format (Scan to File)
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10Delete print jobs from the print queue.
- 11Can I use AirPrint with my Brother machine?
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13The edge of glossy paper is smudged.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Scan a document in Mac OS X 10.7.
- 19Where is the USB port on the machine?
- 20How do I clear the message "PAPER JAM" from the display?
- 21What is Distinctive Ring and how do I program it?
- 22How do I load paper?
- 23What driver package format is supported by my Linux distribution?
- 24The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26Send a fax using PC-FAX with LPD/LPRng (Linux)
- 27Pre-Required Procedures (Linux)
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29How do I know which side up my photo paper should be in the tray?
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Can I use voice mail on the same line as my Brother machine?
- 32I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 33How do I re-install the drivers?
- 34When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 37To install the printer driver easily using a tool. (Linux)
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39Check the firmware version.
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42How do I clear Machine Error 46?
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 47How do I receive faxes when the Brother machine is in Manual Mode?
- 48When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.