FAQs & Troubleshooting
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226 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2One or more of my colors are not printing (blank). What can I do?
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8The printer status is Offline or Paused.
- 9How do I clear the message "PAPER JAM" from the display?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11The edge of glossy paper is smudged.
- 12Is my Brother machine compatible with Windows Vista?
- 13Pre-Required Procedures (Linux)
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Can I print from or scan to Android™ Smartphone?
- 18How do I know which side up my photo paper should be in the tray?
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20Can third party ink be used to refill the ink cartridges?
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23How do I load paper?
- 24Cannot print after a Windows 10 update (June 2020)
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Delete print jobs from the print queue.
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30How to identify your Operating System (OS).
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34How do I clear Machine Error 46?
- 35Can I print using only the black ink cartridge when the Color cartridges have run out?
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 40What is Distinctive Ring and how do I program it?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46How do I replace the Ink Cartridge?
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.