FAQs & Troubleshooting
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226 Results
- 1Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9Send a fax using PC-FAX with LPD/LPRng (Linux)
- 10Open the Status Monitor
- 11The edge of glossy paper is smudged.
- 12I cannot print from my computer via USB.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14How do I clear Machine Error 46?
- 15I cannot scan via USB. (Mac OS X)
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Create or view a XML Paper Specification document
- 18I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 19I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 20Scan a document in Mac OS X 10.7.
- 21Where is the USB port on the machine?
- 22How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 23Uninstall the drivers (Windows)
- 24I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27Configure the Scan to Email Feature (Linux)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31Open the Control Panel (For Windows)
- 32I can receive a fax, but cannot receive a telephone call.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34When I print photos, the color quality is not good.
- 35When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 36How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 39Change the user interface of ControlCenter3
- 40Why is it necessary for my machine to go through regular cleaning cycles?
- 41Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 42How do I know which receive mode to select?
- 43What is the "Station ID" and how do I set it?
- 44I cannot receive a color fax. Why?
- 45I'm using Windows and the print speed is too slow. What can I do?
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)