FAQs & Troubleshooting
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226 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2One or more of my colors are not printing (blank). What can I do?
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The edge of glossy paper is smudged.
- 10The printer status is Offline or Paused.
- 11How do I clear the message "PAPER JAM" from the display?
- 12Pre-Required Procedures (Linux)
- 13Is my Brother machine compatible with Windows Vista?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15How do I know which side up my photo paper should be in the tray?
- 16How do I load paper?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Delete print jobs from the print queue.
- 25How to identify your Operating System (OS).
- 26Change the printer driver settings (Windows/macOS)
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29Can third party ink be used to refill the ink cartridges?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39How do I clear Machine Error 46?
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 42When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 43What is Distinctive Ring and how do I program it?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Why can't I print when an ink cartridge is empty?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)