FAQs & Troubleshooting
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241 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3Where can I find my Brother printer's serial number?
- 4Installing the software
- 5Use Remote Update to download files to your printer from an FTP server
- 6Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 7How do I transfer label templates with P-touch Transfer Express?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9(Video) 2-color Printing is not possible.
- 10How to identify your Operating System (OS) for Windows or Mac
- 11The power button does not light up.
- 12(Video) When I print many continuous labels, part of the label data is printed twice.
- 13I cannot connect my printer to the wireless network with WPS when using WPA3.
- 14I cannot connect my printer to a Windows 11 computer via USB.
- 15Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 16I got an error while installing the printer driver. (Linux®)
- 17The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 18When printing from an application, the application's "Collate" setting does not work correctly.
- 19Using Web Based Management
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21What is the default User ID and Password for BRAdmin Light or Professional?
- 22Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 23Printing is not possible. (USB connection)
- 24I cannot connect my printer and print via Bluetooth® on macOS 12.
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 28How can I reset the printer?
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30What are the cleaning sheets for? When do I use them?
- 31(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 32Wireless setup: Connect your printer to your computer.
- 33(Video) Lines appear in areas with a high red density level.
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35Using the Printer Setting Tool (for Mac)
- 36The paper settings specified from the server computer are not reflected on the client computer.
- 37How do I install/change the label roll?
- 38How can I create a barcode label? (iPrint&Label)
- 39How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 40How do I connect the printer to my computer using a USB cable?
- 41P-touch Editor crashes when I open it on my Mac.
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43Can I set a different media width when using an OpenOffice template? (Linux®)
- 44Installing a CA certificate
- 45How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47(Video) 2-color labels are not printed clearly from a Mac.
- 48(Video) Small characters or thin lines are printed faintly.
- 49What iOS mobile application can I use?
- 50Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)