FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I factory reset the print server?
- 3Can the network printer be setup both wired and wireless at the same time?
- 4The printer status is Offline or Paused.
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6How do I disable the APIPA protocol?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What driver package format is supported by my Linux distribution?
- 9Delete print jobs from the print queue.
- 10What is Brother iPrint&Scan?
- 11Printouts (envelopes) have creases.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 15Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 16How do I clear Jam Rear/ Duplex?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 21What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Use the Universal Printer Driver for PCL
- 27Change the printer driver settings (Windows/macOS)
- 28What kind of paper can I use?
- 29What kind of memory can I use?
- 30Printouts have wrinkles or creases.
- 31What can happen if the wrong paper is used in your machine.
- 32How do I install additional memory?
- 33Print on labels and envelopes from the MP tray.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36What is the difference between the toner cartridge and the drum unit?
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45How can I change the printer settings?
- 46How do I clear Jam MP Tray/ Tray1/ Tray2/ Tray3/ Inside?
- 47Uninstall the printer drivers (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49How do I clean the paper pick-up roller?
- 50What is Ad-hoc mode?