FAQs & Troubleshooting
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170 Results
- 1Does NC-2200w work with Windows Vista?
- 2I cannot print from Mac OS X.
- 3What driver package format is supported by my Linux distribution?
- 4The paper is skewed when it's printed.
- 5Can I print using the IPP protocol on Windows XP?
- 6How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Using the PING command to troubleshoot problems.
- 12When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15How do I factory reset the print server?
- 16How do I change the print server password?
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 19Large characters are printed incorrectly. (Linux)
- 20I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Can I print from DOS applications?
- 28What can happen if the wrong paper is used in your machine.
- 29When trying to print from Mac OS® X the print queue is stopped.
- 30I want to change the paper tray and paper size settings. How do I change these things?
- 31How do I install additional memory?
- 32Print command (cupswrapper) (Linux)
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Windows 10 Support Information
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 38Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 39I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40Why is the Toner light (led) flashing?
- 41I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 42Black toner marks appear across the page.
- 43I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 44What do the LED indications mean?
- 45I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 46Uninstall the printer drivers (For Windows)
- 47How do I clear paper jams?
- 48Vertical black lines appear on the printout.
- 49Output sheets are completely black.
- 50Cannot print after a Windows 10 update (June 2020)