FAQs & Troubleshooting
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168 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5Printouts have a curl or wave.
- 6Printouts (envelopes) have creases.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8What kind of USB cable can I use?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11What is the BRAdmin Professional software used for?
- 12How do I change the print server password?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16Change the printer driver settings (Windows/macOS)
- 17The printer status is Offline or Paused.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Using the PING command to troubleshoot problems.
- 20I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 21What is Status Monitor and how can I turn it on?
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26Printouts have wrinkles or creases.
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 29I want to change the paper tray and paper size settings. How do I change these things?
- 30How do I install additional memory?
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32How do I print a Test page?
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34What driver package format is supported by my Linux distribution?
- 35Pre-Required Procedures (Linux)
- 36Open the Control Panel (For Windows)
- 37I cannot print from my computer via USB.
- 38The printer prints unexpectedly or it prints garbage.
- 39The printer makes a grinding or clicking sound.
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41What is UPnP and SSDP?
- 42Printouts are faint.
- 43What can happen if the wrong paper is used in your machine.
- 44Can I print using the IPP protocol on Windows XP?
- 45When trying to print from Mac OS® X the print queue is stopped.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47What is the recommended paper?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)