FAQs & Troubleshooting
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178 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The machine does not print anything.
- 3How to identify your Operating System (OS).
- 4How do I change the color mode from a Windows PC?
- 5What is the optional DX-2600 used for and how do I install it?
- 6What is the printable area per page?
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The paper is skewed when it's printed.
- 10What are the difference between PCL Driver and BR-Script driver?
- 11Change color mode from a Windows® PC
- 12I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 13Printouts have wrinkles or creases.
- 14Can I print from DOS applications?
- 15What is the Optional LT-26CL used for and how do I install it?
- 16How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Delete print jobs from the print queue.
- 20Change the printer driver settings (Windows/macOS)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23How to use the Driver Deployment Wizard software
- 24I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What is the optional Compact Flash Card used for and how do I install it?
- 29What can happen if the wrong paper is used in your machine.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31How do I install additional memory?
- 32Windows 10 Support Information
- 33What is the 120K kit and what should I do if I see a message telling me to replace it?
- 34How should I maintain the printer?
- 35How do I replace the Fuser Cleaner?
- 36Selecting the best possible print quality from a Windows® PC
- 37How do I replace the OPC belt cartridge?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Functions supported in the Windows 7 built-in drivers
- 46What kind of paper should I avoid?
- 47What kind of envelopes should I avoid?
- 48I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 49How do I replace the transfer roller?
- 50I'm using Windows XP. I can't tell my application to feed paper from the lower tray.