FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4What kind of envelopes should I avoid?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How to identify your Operating System (OS).
- 7What kind of paper can I use?
- 8Why does the Drum LED light?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Why are the alarm and data lights on?
- 19What is a file server based network and do Brother printers work in that type of environment?
- 20What do the LED indications mean?
- 21Print on both sides of the paper.
- 22Large characters are printed incorrectly. (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Delete print jobs from the print queue.
- 26What is the difference between the toner cartridge and the drum unit?
- 27I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29Can I print from or scan to Android™ Smartphone?
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Functions supported in the Windows 7 built-in drivers
- 34What kind of labels and transparencies can I use?
- 35What kind of paper should I avoid?
- 36Can my printer send me an e-mail if there is a problem?
- 37How do I display the Quick Print Setup as a Toolbar?
- 38How do I monitor the status of the printer?
- 39How do I use the Quick Print Setup Utility?
- 40Using the PING command to troubleshoot problems.
- 41I cannot print from Mac OS X.
- 42None of the LEDs illuminate.
- 43What kind of USB cable should I use?
- 44Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 45How can I change the IP address?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Printouts have a curl or wave.
- 48Replace the drum unit.
- 49Printouts are faint.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?