FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Delete print jobs from the print queue.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Change the printer driver settings (Windows/macOS)
- 5Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How do I display the Quick Print Setup as a Toolbar?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Cannot print after a Windows 10 update (June 2020)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13I cannot print from my computer via USB.
- 14Can my printer send me an e-mail if there is a problem?
- 15How can I enable/disable the Quick Print Setup Utility?
- 16I cannot print from Mac OS X.
- 17Uninstall the drivers. (Mac OS X 10.5)
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21The machine does not print anything.
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Open the Control Panel (For Windows)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27What is the Network Shared printing?
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Why are the alarm and data lights on?
- 30How do I clean the Drum Unit?
- 31What kind of paper should I avoid?
- 32Using the PING command to troubleshoot problems.
- 33None of the LEDs illuminate.
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35Why does the Drum LED light?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38How do I clean the inside of the printer and Drum Unit?
- 39The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 40Printouts have wrinkles or creases.
- 41Replace the drum unit.
- 42What is the recommended paper?
- 43How do I clear paper jams?
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)