FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Delete print jobs from the print queue.
- 3The machine does not print anything.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Change the printer driver settings (Windows/macOS)
- 6Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 7How do I display the Quick Print Setup as a Toolbar?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Cannot print after a Windows 10 update (June 2020)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12What is the recommended paper?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15How to identify your Operating System (OS).
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17I cannot print from my computer via USB.
- 18What kind of labels and transparencies can I use?
- 19Can my printer send me an e-mail if there is a problem?
- 20How can I enable/disable the Quick Print Setup Utility?
- 21I cannot print from Mac OS X.
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30Open the Control Panel (For Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32What is the Network Shared printing?
- 33The printer status is Offline or Paused.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Functions supported in the Windows 7 built-in drivers
- 36Why are the alarm and data lights on?
- 37How do I clean the Drum Unit?
- 38What kind of paper should I avoid?
- 39Using the PING command to troubleshoot problems.
- 40None of the LEDs illuminate.
- 41What kind of USB cable should I use?
- 42Why does the Drum LED light?
- 43How can I change the IP address using the ARP and PING commands?
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45How do I clean the inside of the printer and Drum Unit?
- 46Printouts have a curl or wave.
- 47Printouts have wrinkles or creases.
- 48Replace the drum unit.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50How do I print on envelopes?