FAQs & Troubleshooting
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128 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2How to identify your Operating System (OS).
- 3I cannot print from my computer via USB.
- 4The machine does not print anything.
- 5How do I print on envelopes?
- 6Cannot print after a Windows 10 update (June 2020)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot print from my computer via network. (For Macintosh)
- 9How can I change the IP address?
- 10What kind of paper can I use?
- 11I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 12Can I print from DOS applications?
- 13Replace the drum unit.
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15What is the recommended paper?
- 16Paper size settings are unavailable when I print from OpenOffice (Linux)
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20All print jobs are aborted and nothing is printed. (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Windows 10 Support Information
- 23What is the difference between the toner cartridge and the drum unit?
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 26I cannot print from my computer via network. (For Windows)
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28How do I print on transparencies?
- 29When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 30My Brother machine misfeeds paper.
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 33Print on both sides of the paper.
- 34Uninstall the printer drivers (For Windows)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Print command (LPR) (Linux)
- 45Print command (cupswrapper) (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)