FAQs & Troubleshooting
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128 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Cannot print after a Windows 10 update (June 2020)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Can I print from or scan to Android™ Smartphone?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Can I print from DOS applications?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Functions supported in the Windows 7 built-in drivers
- 12What kind of USB cable should I use?
- 13Delete print jobs from the print queue.
- 14How to identify your Operating System (OS).
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot print from my computer via network. (For Macintosh)
- 17How do I monitor the status of the printer?
- 18How can I enable/disable the Quick Print Setup Utility?
- 19How do I display the Quick Print Setup as a Toolbar?
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27What kind of labels and transparencies can I use?
- 28What kind of paper can I use?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What do the LED indications mean?
- 31What do the LED indications mean?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35I cannot print from my computer via USB.
- 36Why are the alarm and data lights on?
- 37Where do I find a Parallel or USB interface cable?
- 38Why does the Drum LED light?
- 39The machine does not print anything.
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41How do I clean the corona wire of the drum unit?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47Print command (LPR) (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50All print jobs are aborted and nothing is printed. (Linux)