FAQs & Troubleshooting
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128 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2What is the recommended paper?
- 3What kind of envelopes should I avoid?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Cannot print after a Windows 10 update (June 2020)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The machine does not print anything.
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 11Functions supported in the Windows 7 built-in drivers
- 12How do I monitor the status of the printer?
- 13What kind of USB cable should I use?
- 14The printer prints unexpectedly or it prints garbage.
- 15How can I change the IP address using the ARP and PING commands?
- 16Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Can my printer send me an e-mail if there is a problem?
- 22Using the PING command to troubleshoot problems.
- 23How can I change the IP address?
- 24What kind of paper can I use?
- 25Can I print from DOS applications?
- 26Why does the Drum LED light?
- 27I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 28Replace the drum unit.
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31Delete print jobs from the print queue.
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33What is the Network Shared printing?
- 34What kind of paper should I avoid?
- 35Where do I find a Parallel or USB interface cable?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37How do I clean the inside of the printer and Drum Unit?
- 38Print on both sides of the paper.
- 39The image is ghosted.
- 40The printed letters are slanted, positioned incorrectly.
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Windows 10 Support Information
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45What do the LED indications mean?
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Print command (LPR) (Linux)
- 49Uninstall printer drivers (Linux)
- 50Can I print from and scan to iPhone, iPod touch and iPad?