FAQs & Troubleshooting
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35 Results
- 1Can I connect my External Answering Device in another room and still receive faxes?
- 2Can I confirm that the FAX was sent correctly?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I connect an External Telephone?
- 5What does "NG" on the Transmission Verification Report mean?
- 6What is Distinctive Ring and how do I program it?
- 7How does the "FAX/TEL" Mode work?
- 8What does the pseudo-ring (double ring) indicate in the F/T Mode?
- 9How can I clear the "PAPER JAM" error message?
- 10How do I improve the copy or fax quality?
- 11I am experiencing problems sending a fax, what can I do?
- 12"UNABLE TO..." or "MEMORY DISABLED" message appearing on the LCD. What does it mean and how do I clear it?
- 13Can an External Answering Device(TAD) be used instead of the built-in one?
- 14I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
- 15How to clear "PRINTHEAD OVERHEATED WAIT TO COOL" Error?
- 16I have my FAX machine set in the FAX/TEL (F/T) answer mode. What happens if I do not answer the telephone and it's a non fax call?
- 17When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 18When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 19My FAX/MFC will not Dial. Why?
- 20Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
- 21I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
- 22How do I replace the ribbon? (Ribbon Empty -Reset or Replace)
- 23How do I know which receive mode to select?
- 24Vertical streaks appear in my copies.
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27How do I program the date and time?
- 28Can I reduce the size of a received fax on this machine?
- 29My Brother machine has no power.
- 30I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
- 31Why can't I copy or send? All the keys just beep 3 times.
- 32What does it mean if the fax machine rings its pseudo-ring/ double-ring (F/T RING TIME) and there is not a voice call?
- 33Why are my sent faxes always received with a black vertical line down the page?
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35Can I print a report that will show a listing of faxes I sent and received?