FAQs & Troubleshooting
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FAX-837MC/ FAX-837MCS
35 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I confirm that the FAX was sent correctly?
3.
My FAX/MFC will not Dial. Why?
4.
How do I improve the copy or fax quality?
5.
Can I reduce the size of a received fax on this machine?
6.
What does the pseudo-ring (double ring) indicate in the F/T Mode?
7.
How do I connect an External Telephone?
8.
How does the "FAX/TEL" Mode work?
9.
My Brother machine has no power.
10.
How to clear "PRINTHEAD OVERHEATED WAIT TO COOL" Error?
11.
Why are my sent faxes always received with a black vertical line down the page?
12.
Can an External Answering Device(TAD) be used instead of the built-in one?
13.
How can I clear the "PAPER JAM" error message?
14.
What does "NG" on the Transmission Verification Report mean?
15.
When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
16.
Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
17.
I have my FAX machine set in the FAX/TEL (F/T) answer mode. What happens if I do not answer the telephone and it's a non fax call?
18.
Can I print a report that will show a listing of faxes I sent and received?
19.
Do I need a telephone line to send and receive faxes with my Brother machine?
20.
Can I print from or scan to Android™ Smartphone?
21.
I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
22.
I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
23.
Why can't I copy or send? All the keys just beep 3 times.
24.
Can I connect my External Answering Device in another room and still receive faxes?
25.
What is Distinctive Ring and how do I program it?
26.
"UNABLE TO..." or "MEMORY DISABLED" message appearing on the LCD. What does it mean and how do I clear it?
27.
I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
28.
How do I replace the ribbon? (Ribbon Empty -Reset or Replace)
29.
What does it mean if the fax machine rings its pseudo-ring/ double-ring (F/T RING TIME) and there is not a voice call?
30.
How do I program the date and time?