FAQs & Troubleshooting
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171 Results
- 1Delete print jobs from the print queue.
- 2When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 3How do I clean white or black spots on printed documents?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7How do I load legal size paper in the paper tray?
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10What is Distinctive Ring and how do I program it?
- 11Can I confirm that the FAX was sent correctly?
- 12How to identify your Operating System (OS).
- 13How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 15How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20How can I change the print resolution?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 25How can I improve poor print quality ?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Stop my Brother machine from automatically redialing a busy number.
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30After I installed Sun JavaVM, some applications will not work correctly.
- 31The paper is skewed when it's printed.
- 32Can I set my Brother machine to forward the faxes I receive to another location?
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34"Paper Jam Tray" error appears on the LCD. What should I do?
- 35Why doesn't the machine answer when receiving a call?
- 36Do I need a telephone line to send and receive faxes with my Brother machine?
- 37My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 38Can I print from or scan to Android™ Smartphone?
- 39Change the printer driver settings (Windows/macOS)
- 40Why doesn't my Brother machine have a dial tone?
- 41How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 42What are the recommended specifications for the paper I should use on my product?
- 43I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45Printing on thick paper or transparencies.
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47Can I reduce the size of a received fax on this machine?
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Open the Status Monitor
- 50How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?