FAQs & Troubleshooting
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63 Results
- 1How to identify your Operating System (OS).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 4Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 5I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 6Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11Uninstall Scan-key-tool. (Linux)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Delete a network scanner entry. (Linux)
- 16Calibrate your scanner.
- 17Important points for specifying the scan area (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19The file size is too large.
- 20Change the image settings. (Using DSmobileCapture)
- 21Change the paper settings. (Using DSmobileCapture)
- 22Loading the Carrier Sheet.
- 23My computer does not recognize the scanner when it is connected via the USB cable.
- 24Paper suitable for scanning
- 25When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 26My scanner is connected but it will not feed my document or do anything else.
- 27A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 28Clean the inside of the machine.
- 29Uninstall the scanner driver (Windows).
- 30Configure the Scan to Email Feature (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32The scanned image is skewed.
- 33Uninstall the scanner driver. (Linux)
- 34Pre-Required Procedures (Linux)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Scan a document longer than 35.6 cm (14 inches).
- 37Duplex scanning cannot be performed.
- 38I cannot install the scanner drivers.
- 39OCR feature does not work.
- 40Colors in the scanned image are dark.
- 41The scan speed is too slow.
- 42My scanned image is missing.
- 43Operation system return error
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45I do not have or lost the black and white calibration sheet.
- 46Uninstall the scanner drivers (OS X 10.10 or greater).
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Scan using XSane or GIMP (Linux)
- 49The scanned documents are put into the incorrect order. (macOS)
- 50Command List of brscan. (Linux)