FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 3Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 4My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 7Cannot find the scanner (Error Code 2019: Initialization Failed)
- 8Calibrate your scanner.
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Clean the inside of the machine.
- 12Paper suitable for scanning
- 13What driver package format is supported by my Linux distribution?
- 14Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 15Change the image settings. (Using DSmobileCapture)
- 16My computer does not recognize the scanner when it is connected via the USB cable.
- 17Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 18Loading the Carrier Sheet.
- 19I do not have or lost the black and white calibration sheet.
- 20Uninstall the scanner drivers (OS X 10.10 or greater).
- 21Uninstall the scanner driver (Windows).
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Uninstall the Button Manager (Windows).
- 24Change the paper settings. (Using DSmobileCapture)
- 25My scanner gets warm.
- 26Operation system return error
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Important points for specifying the scan area (Linux)
- 31Pre-Required Procedures (Linux)
- 32Colors in the scanned image are dark.
- 33Delete a network scanner entry. (Linux)
- 34Uninstall Scan-key-tool. (Linux)
- 35Install Presto!® BizCard® onto Windows 10.
- 36Duplex scanning cannot be performed.
- 37The scan speed is too slow.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 40My scanner is connected but it will not feed my document or do anything else.
- 41The cover of the manual document feeder is open.
- 42Configure the Scan to Email Feature (Linux)
- 43Command List of brscan. (Linux)
- 44Uninstall the scanner driver. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Install PaperPort™ 12SE onto Windows 10.
- 47Scan a document longer than 35.6 cm (14 inches).
- 48The file size is too large.
- 49I cannot install the scanner drivers.
- 50The scan quality is poor.