FAQs & Troubleshooting
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63 Results
- 51My computer does not recognize the scanner when it is connected via the USB cable.
- 52My scanner does not turn on.
- 53A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 54Uninstall Scan-key-tool. (Linux)
- 55Pre-Required Procedures (Linux)
- 56I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 57Scan a document longer than 35.6 cm (14 inches).
- 58Uninstall the Button Manager (Windows).
- 59The file size is too large.
- 60Colors in the scanned image are dark.
- 61Driver busy
- 62I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 63The cover of the manual document feeder is open.