FAQs & Troubleshooting
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246 Results
- 1Load photo paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The scanner cover support has come off. (With Video Instructions)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6(Video) Install Ink Cartridges
- 7Load paper in the paper tray
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10(Video) Load A4/Letter paper
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Paper Jam
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14Ink Absorber Full / Ink Absorber Pad Full
- 15Out of Memory
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Replace Ink
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Easy Scan to E-mail
- 22The printer status is Offline or Paused.
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26What is Brother iPrint&Scan?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 30"Offline" appears on the Status Monitor.
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Cannot Detect Ink Volume
- 34How to identify your Operating System (OS).
- 35Printer Locked
- 36No Ink Cartridge
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Improve poor print quality.
- 40Configure and use the Scan Key Tool (Linux)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43Connect your Brother machine to your mobile device via a wireless router or access point.
- 44Sleep
- 45Install starter ink cartridges
- 46I cannot make borderless prints.
- 47Cannot Detect
- 48Cover is Open
- 49(Video) Set up your Brother machine
- 50(Video) Connect telephone line and power cords