FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Paper Jam
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13What is Brother iPrint&Scan?
- 14One or more of my colors are not printing (blank).
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20The scanner cover support has come off. (With Video Instructions)
- 21Replace Ink
- 22Load envelopes
- 23How to identify your Operating System (OS).
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27How do I know which side up my photo paper should be in the tray?
- 28Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32The printer status is Offline or Paused.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34High Temperature
- 35I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Load paper in the paper tray
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42I still receive the error message "Paper Jam" after I removed the jammed paper.
- 43Install Starter Ink
- 44The LCD displays an error code when I use Web icon (Brother Web Connect).
- 45Low Temperature
- 46The edge of glossy paper is smudged.
- 47Where can I find the ink cartridges for my new Brother machine?
- 48Print using only the black ink cartridge when the Color cartridges have run out.
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Out of Memory