FAQs & Troubleshooting
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DCP-J152W
246 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
6.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
7.
Paper Jam
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
9.
What is Brother iPrint&Scan?
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
12.
I cannot print using my Brother machine on a wireless network (Windows)
13.
The scanner cover support has come off. (With Video Instructions)
14.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
15.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
16.
How to identify your Operating System (OS).
17.
One or more of my colors are not printing (blank).
18.
Can I print from or scan to Android™ Smartphone?
19.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
How do I know which side up my photo paper should be in the tray?
22.
Replace Ink
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Locate files scanned with ControlCenter2 (For Macintosh)
25.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
26.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
27.
The LCD displays an error code when I use Web icon (Brother Web Connect).
28.
Low Temperature
29.
High Temperature
30.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.