FAQs & Troubleshooting
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259 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The printer status is Offline or Paused.
- 13Paper Jam
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15Print a web page from iPrint&Scan when using an Android™ mobile device.
- 16Improve poor print quality.
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Delete print jobs from the print queue.
- 20When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22When I print, the pages are smudged with ink. What should I do?
- 23Set up your Brother machine on a wireless network.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32Unable to Print 3X
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Can I print from or scan to Android™ Smartphone?
- 35Change the printer driver settings (Windows/macOS)
- 36Ink Low
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Where is the USB port on the machine?
- 39"Offline" appears on the Status Monitor.
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44How to identify your Operating System (OS).
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Unable to Print 5X
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 49The edge of glossy paper is smudged.
- 50How do I know which side up my photo paper should be in the tray?