FAQs & Troubleshooting
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193 Results
- 1Paper Jam
- 2Scan and save a document in PDF format (Scan to File)
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8The edge of glossy paper is smudged.
- 9Where can I get FaceFilter Studio and what can I do with this application?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Can third party ink be used to refill the ink cartridges?
- 14One or more of my colors are not printing (blank). What can I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Where is the USB port on the machine?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I cannot print from my computer via USB.
- 19The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 20Which E-mail packages are compatible with ControlCenter3?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22What driver package format is supported by my Linux distribution?
- 23I cannot scan when using SELinux (Security-Enhanced Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Can I print directly onto DVDs or CDs?
- 27Replace Ink
- 28Firewall port requirements of the Scan Key Tool (Linux)
- 29Change the printer driver settings (Windows/macOS)
- 30Make my copied images lighter or darker.
- 31Ink Low
- 32Scan a document in Mac OS X 10.7.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Load paper in the paper tray
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Windows 10 Support Information
- 37Cannot print after a Windows 10 update (June 2020)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I use AirPrint with my Brother machine?
- 41How do I know which side up my photo paper should be in the tray?
- 42Is my Brother machine compatible with third party print servers?
- 43No Paper Fed
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47Check the firmware version.
- 48Open the Control Panel (For Windows)
- 49How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)