FAQs & Troubleshooting
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264 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Replace WT (waste toner) Box
- 3Replace Drum
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Fuser
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8WT Box End Soon
- 9Jam Tray 1 or Jam Tray
- 10Where can I download Brother iPrint&Scan application for Mac?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Drum Stop
- 13Clean the LED head
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Replace Toner
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Adjust the copy density and contrast
- 19Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 20Easy Scan to E-mail
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Jam Manual Feed
- 23Printing/ Scanning with a mobile device
- 24How to identify your Operating System (OS).
- 25No Tray
- 26Small Paper
- 27Print Unable XX
- 28The printer status is Offline or Paused.
- 29No Paper
- 30The color of your printouts is not what you expected
- 31Manual Feed
- 32Toner Low
- 33Replace Belt
- 34Jam Inside
- 35Ghost
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Configure and use the Scan Key Tool (Linux)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44"Offline" appears on the Status Monitor.
- 45Delete print jobs from the print queue.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.