FAQs & Troubleshooting
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DCP-9015CDW
264 Results
1.
Scan multiple pages into one file instead of each scan being saved as a separate file.
2.
Replace WT (waste toner) Box
3.
Print on both sides of the paper (2-sided/duplex Printing).
4.
Jam 2-sided
5.
Replace Fuser
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
Can I print from or scan to Android™ Smartphone?
8.
WT Box End Soon
9.
Jam Rear
10.
I cannot print using my Brother machine on a wireless network (Windows)
11.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
15.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
16.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
17.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
18.
The printer status is Offline or Paused.
19.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
20.
Replace Drum
21.
Load paper in the paper tray
22.
"Offline" appears on the Status Monitor.
23.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
24.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
25.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
26.
No Tray
27.
Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
28.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
29.
Clean the LED head
30.
Jam Tray 1 or Jam Tray