FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 4What driver package format is supported by my Linux distribution?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can I use AirPrint with my Brother machine?
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Which E-mail packages are compatible with ControlCenter3?
- 10How do I clean white or black spots on printed documents?
- 11How to identify your Operating System (OS).
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Scan and save a document in PDF format (Scan to File)
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16The paper is skewed when it's printed.
- 17I am using Windows. When I print a document, the printed page is blank. What should I do?
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Delete a network scanner entry. (Linux)
- 20ControlCenter3 displays a blank screen at startup (Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Change the printer driver settings (Windows/macOS)
- 24The printer status is Offline or Paused.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 27How do I clean the drum unit?
- 28When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 29What is the recommended paper?
- 30I cannot scan when using SELinux (Security-Enhanced Linux)
- 31When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 32Configure scan settings without administrator privileges (Linux)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Is my Brother machine compatible with third party print servers?
- 35Duplex Copy (1-sided to 2-sided)
- 36How do I clear vertical lines or streaks that appear in the copies I made?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41All print jobs are aborted and nothing is printed. (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44Pre-Required Procedures (Linux)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.