FAQs & Troubleshooting
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294 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Scan and save a document in PDF format (Scan to File)
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 5One or more of my colors are not printing (blank). What can I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I cannot make borderless prints.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14What is Brother iPrint&Scan?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The LCD displays an error code (number). What does it mean?
- 17How to identify your Operating System (OS).
- 18When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 19How do I load envelopes into my machine?
- 20Delete print jobs from the print queue.
- 21When I print photos, the color quality is not good.
- 22When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 25I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 26I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 27Load paper in the paper tray
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Set up your Brother machine on a wireless network.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 40Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42Can third party ink be used to refill the ink cartridges?
- 43When I print, the pages are smudged with ink. What should I do?
- 44How do I load paper in paper tray#2?
- 45Uninstall printer drivers (Linux)
- 46What is the Network Shared printing?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 50The ink cartridges run out very quickly. Is there any reason for that?