FAQs & Troubleshooting
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DCP-6690CW
294 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
Scan multiple pages into one file instead of each scan being saved as a separate file.
3.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
4.
How can I print, fax, copy and scan using A3/Ledger size paper?
5.
One or more of my colors are not printing (blank). What can I do?
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
Can I print from or scan to Android™ Smartphone?
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
What is Brother iPrint&Scan?
10.
The LCD displays an error code (number). What does it mean?
11.
Can I print from and scan to iPhone, iPod touch and iPad?
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
15.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
16.
How do I factory reset the network settings?
17.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
19.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
20.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
21.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
22.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
23.
Print using only the black ink cartridge when the Color cartridges have run out.
24.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
25.
Print the Network Configuration List
26.
What driver package format is supported by my Linux distribution?
27.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
28.
Replace Ink
29.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
30.
I cannot print using my Brother machine on a wireless network (Windows)