FAQs & Troubleshooting
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288 Results
- 1Paper Jam
- 2How do I know which side up my photo paper should be in the tray?
- 3Replace Ink
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Scan and save a document in PDF format (Scan to File)
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Can I print from or scan to Android™ Smartphone?
- 16Can third party ink be used to refill the ink cartridges?
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18Print the Network Configuration List
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Is my Brother machine compatible with Windows Vista?
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31Change the printer driver settings (Windows/macOS)
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 35Wrong Paper Size
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Enable the Brother machine's network interface.
- 42Delete print jobs from the print queue.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49How to identify your Operating System (OS).
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.