FAQs & Troubleshooting
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289 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7How do I factory reset the network settings?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Replace Ink
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Print the Network Configuration List
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Can I use AirPrint with my Brother machine?
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32Set up your Brother machine on a wireless network.
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38How to identify your Operating System (OS).
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Where is the USB port on the machine?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 49Windows 10 Support Information
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.