FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5How do I know which side up my photo paper should be in the tray?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Replace Ink
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Scan and save a document in PDF format (Scan to File)
- 11The printer status is Offline or Paused.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Pre-Required Procedures (Linux)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Can I use AirPrint with my Brother machine?
- 17How to identify your Operating System (OS).
- 18The edge of glossy paper is smudged.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Is my Brother machine compatible with Windows Vista?
- 21Paper size settings are unavailable when I print from OpenOffice (Linux)
- 22I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 23Configure the Scan to Email Feature (Linux)
- 24Important points for specifying the scan area (Linux)
- 25How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 26Configure scan settings without administrator privileges (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29I cannot print from my computer via USB.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 35When I print, the pages are smudged with ink. What should I do?
- 36Where is the USB port on the machine?
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38Set the date and time
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45"Offline" appears on the Status Monitor.
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47Scan an image and insert it in a Windows XP application
- 48Paper Jam
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)