FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 4What driver package format is supported by my Linux distribution?
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 7When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I know which side up my photo paper should be in the tray?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan and save a document in PDF format (Scan to File)
- 13Paper Jam
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The printer status is Offline or Paused.
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19Is my Brother machine compatible with Windows Vista?
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23How do I load envelopes into my machine?
- 24Delete print jobs from the print queue.
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Can I use AirPrint with my Brother machine?
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Can third party ink be used to refill the ink cartridges?
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm using Macintosh. What is the PreScan option used for?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39Print command (LPR) (Linux)
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44Pre-Required Procedures (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Open the Control Panel (For Windows)
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.