FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 4I cannot make borderless prints.
- 5How to identify your Operating System (OS).
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8How do I load envelopes into my machine?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Open the Status Monitor
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17The ink cartridges run out very quickly. Is there any reason for that?
- 18Is my Brother machine compatible with Windows Vista?
- 19I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 20Which E-mail packages are compatible with ControlCenter3?
- 21Can third party ink be used to refill the ink cartridges?
- 22Replace Ink
- 23Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 24While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 25Scan a document into ScanSoft™ PaperPort™ 11SE
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29The printer status is Offline or Paused.
- 30Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32Glossy Paper does not feed correctly. What can I do?
- 33How do I clear the message "Unable to..." or "... Unable" ?
- 34When I print, the pages are smudged with ink. What should I do?
- 35Where is the USB port on the machine?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38What driver package format is supported by my Linux distribution?
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Uninstall printer drivers (Linux)
- 42Can I print from or scan to Android™ Smartphone?
- 43I cannot print from my computer via USB.
- 44How do I know which side up my photo paper should be in the tray?
- 45Print using only the black ink cartridge when the Color cartridges have run out.
- 46I'm using Windows XP. I cannot scan with the USB cable.
- 47Scan an image and insert it in a Windows XP application
- 48Where can I find my Brother machine's serial number?
- 49Set the date and time
- 50Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).