FAQs & Troubleshooting
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213 Results
- 1I cannot make borderless prints.
- 2Scan and save a document in PDF format (Scan to File)
- 3Delete print jobs from the print queue.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8How do I know which side up my photo paper should be in the tray?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Replace Ink
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Change the printer driver settings (Windows/macOS)
- 14Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Set the date and time
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19How to identify your Operating System (OS).
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 23Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 24I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Paper Jam
- 27How do I load envelopes into my machine?
- 28Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 29Glossy Paper does not feed correctly. What can I do?
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Can I use AirPrint with my Brother machine?
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Uninstall the scanner driver. (Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)