FAQs & Troubleshooting
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DCP-165C
212 Results
1.
I cannot make borderless prints.
2.
Paper Jam
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
5.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
Replace Ink
8.
The printer status is Offline or Paused.
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
How to identify your Operating System (OS).
11.
How do I know which side up my photo paper should be in the tray?
12.
Scan and save a document in PDF format (Scan to File)
13.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
14.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
15.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
16.
One or more of my colors are not printing (blank). What can I do?
17.
Open the Control Panel (For Windows)
18.
Locate files scanned with ControlCenter2 (For Macintosh)
19.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
20.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
21.
My machine does regular cleaning cycles in the night. How can I correct this?
22.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
23.
Where can I get FaceFilter Studio and what can I do with this application?
24.
Is my Brother machine compatible with Windows Vista?
25.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
26.
When I print, the pages are smudged with ink. What should I do?
27.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
28.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
29.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
30.
What driver package format is supported by my Linux distribution?