FAQs & Troubleshooting
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204 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4What driver package format is supported by my Linux distribution?
- 5I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 6When I print, the pages are smudged with ink. What should I do?
- 7How do I replace the Ink Cartridge?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Cannot print after a Windows 10 update (June 2020)
- 10The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I am having issues with the paper feed. What can I do?
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15ControlCenter3 displays a blank screen at startup (Windows)
- 16Windows 10 Support Information
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18When I print images, the quality is not good (Linux)
- 19I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 20When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 21Uninstall the scanner driver. (Linux)
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25Pre-Required Procedures (Linux)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Open the "Scanners and Cameras" and Properties.
- 28How to identify your Operating System (OS).
- 29The edge of glossy paper is smudged.
- 30The printer status is Offline or Paused.
- 31How do I clear Machine Error 46?
- 32I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 35Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 38I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 40Where is the USB port on the machine? I can't find it on the back of the unit.
- 41The keys on the control panel do not respond.
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43Clear the paper jam or printer jam.
- 44How can I clear the "INK EMPTY" message?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46How do I clear the message "MFC is Busy" or "Connect Failure"?
- 47How do I clean the Scanner to improve the copy or fax quality?
- 48I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.