FAQs & Troubleshooting
![]() |
Popular |
207 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 5Windows 10 Support Information
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9What kind of Media Adapter can I use?
- 10How do I print on an envelope?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Cannot print after a Windows 10 update (June 2020)
- 13The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Open the "Scanners and Cameras" and Properties.
- 16Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 17Scan a document in Mac OS X 10.7.
- 18Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 19Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 22How do I replace the Ink Cartridge?
- 23The LCD displays an error code (number). What does it mean?
- 24I'm using Windows®. Print speed is too slow. What can I do?
- 25Why can't I print when an ink cartridge is empty?
- 26Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 27When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 28I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33Uninstall printer drivers (Linux)
- 34Why is it necessary for my machine to go through regular cleaning cycles?
- 35Scan a document in Mac OS X 10.6.
- 36Scan a document using "Scanner and Camera Wizard" in Windows XP
- 37Scan a document from a Windows XP application
- 38Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39The keys on the control panel do not respond.
- 40After I installed Sun JavaVM, some applications will not work correctly.
- 41How do I program the date and time?
- 42I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 43Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 44Images of the thumbnail page from the media (memory) card won't print.
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50Configure and use the Scan Key Tool (Linux)