FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Windows 10 Support Information
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 9The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Scan and save a document in PDF format (Scan to File)
- 11How do I print on an envelope?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 14Open the Control Panel (For Windows)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 16The printer status is Offline or Paused.
- 17How do I clear Machine Error 46?
- 18Which E-mail packages are compatible with ControlCenter3?
- 19Scan a document in Windows 8 or later.
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23Why can't I print when an ink cartridge is empty?
- 24How can I improve poor print quality?
- 25Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 26Windows 8.1 Support Information
- 27The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29The edge of glossy paper is smudged.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34I'm using Mac OS X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message "The application LOGINserver quit unexpectedly" appears. What should I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 37I'm using Windows Vista. There are two printer icons with a same product name in the "Printers" section. Why? Which should I use?
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 39Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41One or more of my colors are not printing (blank). What can I do?
- 42Scan a document using "Scanner and Camera Wizard" in Windows XP
- 43Scan a document from a Windows XP application
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45I am having issues with the paper feed. What can I do?
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 47I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)
