FAQs & Troubleshooting
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204 Results
- 51When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 52How do I print on an envelope?
- 53What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 54I'm using Macintosh®. What are the settings in the Scanner window used for?
- 55Why can't I print when an ink cartridge is empty?
- 56ControlCenter3 displays a blank screen at startup (Windows)
- 57Windows 10 Support Information
- 58"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 59Why is it necessary for my machine to go through regular cleaning cycles?
- 60How can I improve poor print quality?
- 61Where is the full User's Guide? I can't find enough information in the paper manual.
- 62When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 63I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 64My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 65I installed scan-key-tool, but it does not work. (Linux)
- 66Configure scan settings without administrator privileges (Linux)
- 67Install the built-in drivers (For Windows 8 and Windows 10)
- 68The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 69My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 70How do I clear Machine Error 46?
- 71When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 72Scan a document from the Windows Vista Photo Gallery
- 73When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 74When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 75I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 76When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 77When I print, the pages are smudged with ink. What should I do?
- 78I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 79Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 80While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 81Configure the Scan to Email Feature (Linux)
- 82What driver package format is supported by my Linux distribution?
- 83I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 84When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 85I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 86The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 87I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 88I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 89When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 90The keys on the control panel do not respond.
- 91I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 92Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 93Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 94Where can I find the serial number for my unit?
- 95I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 96Is there any way to view how much ink is remaining?
- 97Is there any way to reduce Ink consumption?
- 98Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 99I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 100I cannot install the Linux printer driver in Fedora 33 or later. (Linux)