FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3What is Brother iPrint&Scan?
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Duplex (two-sided) scan
- 6Unusable Device
- 7"Multifeed detection" or "Multifeed Detection Error"
- 8Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 9Configuring frequently-used scan settings on your computer.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Load Documents
- 12Replace Reverse Roller
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14A gray line or margin appears on the side of the scanned document.
- 15How to identify your Operating System (OS).
- 16Can not scan a long document.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Document Jam
- 19My scanned image is missing.
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Paper suitable for scanning
- 22Scan Unable
- 23I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 24Check your machine's IP Address or Node Name
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26Reset the Scheduled maintenance counter
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Clean the scanner
- 32What is the default password for my Brother machine?
- 33Install PaperPort™ 12SE / 14SE (Windows)
- 34Discover the MAC address of the Brother network card.
- 35Scan and save a document in PDF format for Windows (Scan to File)
- 36Scan a document in Windows 8 and Windows 10.
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Replace Pick up roller
- 41What do the LED indications mean?
- 42Reset the network settings to the factory default.
- 43Your Brother Machine Cannot Scan over the Network
- 44Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 49Can I print from or scan to Android™ Smartphone?
- 50Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)