FAQs & Troubleshooting
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91 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4What is Brother iPrint&Scan?
- 5How to identify your Operating System (OS).
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10"Multifeed detection" or "Multifeed Detection Error"
- 11Document Jam
- 12Your Scanner Cannot Be Detected on the Network During Installation
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Replace Pick up roller
- 15Scan Unable
- 16Can not scan a long document.
- 17Load Documents
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Duplex (two-sided) scan
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Scan and save a document in PDF format for Windows (Scan to File)
- 23What do the LED indications mean?
- 24What is the default password for my Brother machine?
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26A gray line or margin appears on the side of the scanned document.
- 27The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31Enable the Brother machine's network interface.
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33My scanned image is missing.
- 34Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Install BRAdmin Professional 3
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40My Brother machine is unresponsive.
- 41The scan result of thick documents is enlarged or its bottom part is cut off.
- 42Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 43Access Web Based Management
- 44Changing scan settings in ControlCenter.
- 45Check the firmware version.
- 46Paper suitable for scanning
- 47Replace Reverse Roller
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Discover the MAC address of the Brother network card.
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)