FAQs & Troubleshooting
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92 Results
- 1My Brother machine could not be found over the network when I installed drivers on my PC.
- 2Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Multifeed
- 5Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8I cannot connect my machine to the wireless network.
- 9Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Duplex (two-sided) scan
- 12I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 14Enable the Brother machine's network interface.
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16How to identify your Operating System (OS).
- 17Unusable Device
- 18Configuring frequently-used scan settings on your Brother machine.
- 19Configuring frequently-used scan settings on your computer.
- 20Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22Open the Control Panel (For Windows)
- 23I cannot scan from my computer via network. (For Windows)
- 24Reset the network settings to the factory default.
- 25"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 26Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 27I get a TS error when trying to scan on a wireless network.
- 28I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 29Changing scan settings in ControlCenter.
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Paper suitable for scanning
- 33Replace Roller
- 34Replace Pad
- 35The LCD displays an error code when I use Web icon (Brother Web Connect).
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37Important points you need to confirm before configuring your Brother machine for a wireless network.
- 38Discover the MAC address of the Brother network card
- 39Can I print from or scan to Android™ Smartphone?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Document Jam
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Verify the Brother machine connected to the Wireless Network (For Windows)
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45I cannot scan from my computer via network. (For Macintosh)
- 46The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 50Verify the Brother machine connected to the Wired Network (For Windows)