FAQs & Troubleshooting
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92 Results
- 1Replace Roller
- 2Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4I cannot connect my machine to the wireless network.
- 5My Brother machine sound level is high while scanning documents.
- 6How to identify your Operating System (OS).
- 7Easy Scan to E-mail
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Configuring frequently-used scan settings on your computer.
- 10My Brother machine could not be found over the network when I installed drivers on my PC.
- 11Load Documents
- 12Verify the Brother machine connected to the Wired Network (For Macintosh)
- 13What is Brother iPrint&Scan?
- 14When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 15Multifeed
- 16Replace Pad
- 17What is Brother Web Connect?
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 21Reset the network settings to the factory default.
- 22Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 23Verify the Brother machine connected to the Wired Network (For Windows)
- 24The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26I get a TS error when trying to scan on a wireless network.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Changing scan settings in ControlCenter.
- 29Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 30Paper suitable for scanning
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Important points you need to confirm before configuring your Brother machine for a wireless network.
- 34Duplex (two-sided) scan
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Document Jam
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 39Enable the Brother machine's network interface.
- 40Check the firmware version.
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Clean the Separation Pad
- 43I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 44Discover the MAC address of the Brother network card
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Check the IP addresses of your PC and the Brother machine
- 47Out of Memory
- 48Clean the scanner
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
