FAQs & Troubleshooting
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92 Results
- 1What is Brother iPrint&Scan?
- 2Document Jam
- 3Configuring frequently-used scan settings on your computer.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Configuring frequently-used scan settings on your Brother machine.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8Duplex (two-sided) scan
- 9Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 10How to identify your Operating System (OS).
- 11Out of Memory
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Easy Scan to E-mail
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18Scan and save documents to the Android™ mobile devices using my Brother machine.
- 19Multifeed
- 20Replace Roller
- 21The LCD displays an error code when I use Web icon (Brother Web Connect).
- 22Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Changing scan settings in ControlCenter.
- 27My Brother machine sound level is high while scanning documents.
- 28Open the "Scanners and Cameras" and Properties.
- 29Clean the Separation Pad
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Cover is Open
- 34When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 35Replace Pad
- 36I cannot connect my machine to the wireless network.
- 37Can I print from or scan to Android™ Smartphone?
- 38Replace Parts
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 41In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42Scan a document in Windows 8 and Windows 10.
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46Enable the Brother machine's network interface.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Verify the Brother machine connected to the Wired Network (For Macintosh)
- 49Verify the Brother machine connected to the Wireless Network (For Windows)
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
