FAQs & Troubleshooting
Latest |
92 Results
- 114/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 204/01/2024Easy Scan to E-mail
- 317/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 426/04/2023Check the IP addresses of your PC and the Brother machine
- 517/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 617/03/2023Open the "Scanners and Cameras" and Properties.
- 717/03/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 815/02/2023Configuring frequently-used scan settings on your computer.
- 915/02/2023Duplex (two-sided) scan
- 1015/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1114/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1214/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 1314/02/2023Scan a document in Windows 8 and Windows 10.
- 1414/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1513/12/2022How to identify your Operating System (OS).
- 1607/11/2022My Brother machine sound level is high while scanning documents.
- 1731/10/2022Verify the Brother machine connected to the Wired Network (For Windows)
- 1817/10/2022Verify the Brother machine connected to the Wireless Network (For Windows)
- 1901/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2001/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2123/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2220/06/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 2301/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2424/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2510/03/2022Check your machine's IP Address or Node Name
- 2614/12/2021I cannot scan from my computer via network. (For Macintosh)
- 2714/12/2021Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2815/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2910/11/2021Open the Control Panel (For Windows)
- 3014/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3130/09/2021Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 3216/02/2021My Brother machine could not be found over the network when I installed drivers on my PC.
- 3329/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 3415/10/2020Install PaperPort™ 12SE onto Windows 10.
- 3515/10/2020Install Presto!® BizCard® onto Windows 10.
- 3602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3711/05/2020Enable the Brother machine's network interface.
- 3830/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 3907/03/2019What is Brother iPrint&Scan?
- 4020/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4108/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4203/10/2018Important points you need to confirm before configuring your Brother machine for a wireless network.
- 4319/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4410/08/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 4506/08/2018Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 4606/08/2018I get a TS error when trying to scan on a wireless network.
- 4703/08/2018I cannot connect my machine to the wireless network.
- 4830/07/2018I cannot scan from my computer via network. (For Windows)
- 4905/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 5025/01/2018I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.