FAQs & Troubleshooting
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Popular |
92 Results
- 1Multifeed
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Replace Roller
- 4Document Jam
- 5Load Documents
- 6Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 7Replace Pad
- 8What is Brother Web Connect?
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10Replace Parts
- 11I cannot connect my machine to the wireless network.
- 12Check the firmware version.
- 13Scan and save documents to the Android™ mobile devices using my Brother machine.
- 14How to identify your Operating System (OS).
- 15The LCD displays an error code when I use Web icon (Brother Web Connect).
- 16Discover the MAC address of the Brother network card
- 17Reset the network settings to the factory default.
- 18Configuring frequently-used scan settings on your Brother machine.
- 19Configuring frequently-used scan settings on your computer.
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21My Brother machine could not be found over the network when I installed drivers on my PC.
- 22What is Brother iPrint&Scan?
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Check the IP addresses of your PC and the Brother machine
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 30Install PaperPort™ 12SE onto Windows 10.
- 31Enable the Brother machine's network interface.
- 32Verify the Brother machine connected to the Wired Network (For Macintosh)
- 33Paper suitable for scanning
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Unable to Scan XX
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 38Unusable Device
- 39Cover is Open
- 40Out of Memory
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I get a TS error when trying to scan on a wireless network.
- 43Verify the Brother machine connected to the Wireless Network (For Windows)
- 44Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 45Clean the Separation Pad
- 46Setting up the Web icon (Brother Web Connect) function.
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48I cannot scan from my computer via network. (For Macintosh)
- 49I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 50Check your machine's IP Address or Node Name
