FAQs & Troubleshooting
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69 Results
- 1Duplex (two-sided) scan
- 2Document Jam
- 3Multifeed
- 4Replace Roller
- 5Replace Parts
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Replace Pad
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Cover is Open
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14How to identify your Operating System (OS).
- 15Configuring frequently-used scan settings on your computer.
- 16Changing scan settings in ControlCenter.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 19What do the LED indications mean?
- 20I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 21A horizontal line appears at the top of the scanned image.
- 22When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 26Check the firmware version.
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30My Brother machine sound level is high while scanning documents.
- 31Paper suitable for scanning
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Configure the Scan to Email Feature (Linux)
- 36Command List of brscan. (Linux)
- 37Open the "Scanners and Cameras" and Properties.
- 38Clean the Separation Pad
- 39Can I scan to an Android™ Smartphone?
- 40Clean the Pick-up Roller
- 41Scan using XSane or GIMP (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Delete a network scanner entry. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Install Presto!® BizCard® onto Windows 10.
- 48Windows 10 Support Information
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
